Refund policy

Refund & Return Policy

At Diabetic Zone Pakistan, customer satisfaction is important to us.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Product must be unused and unopened.

  • Product must be in original packaging.

  • Product must not show signs of damage or misuse.

  • Proof of purchase is required.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened skincare products

  • Used products

  • Products damaged due to misuse

  • Gift cards (if applicable)

3. Damaged or Incorrect Orders

If you receive:

  • A damaged item

  • A defective item

  • The wrong product

Please contact us within 48 hours of delivery with photos and order details.

4. Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the error was caused by us.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • Wrong item was shipped

  • Product arrived damaged

  • Product arrived defective

6. Return Address

Rabi Center D Block Murree Road Rehmanabad Rawalpindi

7. Health & Product Disclaimer

Results may vary from person to person.

DIAFOOT™ Diabetic Foot Cream is a cosmetic foot care product and is not intended to diagnose, treat, cure, or prevent any disease.

Customers experiencing infections, open wounds, diabetic ulcers, severe foot conditions, or other medical concerns should seek professional medical advice.

8. Contact Information

Email: [CUSTOMIZE BEFORE PUBLISHING]

Phone: [CUSTOMIZE BEFORE PUBLISHING]